We Have to Talk



I know of numerous examples, from my years of consulting, of talented people leaving organizations because they’ve never received feedback – positive, negative or constructive. The loss of valuable talent is often felt throughout the company. And, in fact, lack of feedback is a large contributor to employee disengagement.

Following is a reprint of a piece by Bill Durkin from One Positive Place which captures the value of providing feedback to your employees. Thanks, Bill, for allowing me to share.

We Have to Talk

Jerry Seinfeld once joked…”We have to talk” are the worst four words in the English language.

In most cases, if someone says that phrase to you, an unpleasant conversation is about to start. In some situations, it could mean a relationship is going to end.

I know a successful young leader who is in a high-potential program at a large bank. He was told he would be promoted last December if he hit his goals. All his objectives were achieved last year, but he’s still in the same job and he never received feedback about why he didn’t get the promotion. In fact, he hasn’t had a one-on-one meeting with his manager in over five months. He told me he is looking for a new job because he doesn’t feel valued. I’m sure his manager is going to be surprised when he says…”We have to talk.”

The latest Gallup research shows this situation is not unique.

  • 51% of American workers are actively searching for new positions
  • 81% of millennials say they never receive regular feedback
  • 85% of millennials say they want feedback but admit they never ask their manager for it

According to a study done by PwC, nearly 60% of survey respondents of all ages reported that they would like feedback on a daily or weekly basis.

While the factors that contribute to these statistics are different in each organization, one solution that will help every leader build better relationships, increase engagement and bring out the best in people is to have more meaningful one-on-one, face-to-face meetings with people in their workplace, family and community.

Unfortunately, we live in a world where too many people prefer to communicate through emails and texts instead of talking in real time. As a result, their one-on-one conversation skills decline and their relationships slowly deteriorate.

Sherry Turkle, author of “Reclaiming Conversation,” has done extensive research on the consequences of this trend at work, in our schools and with our families. She says…

“Face-to-face conversation is the most human — and humanizing — thing we do. Fully present to one another, we learn to listen. It’s where we develop the capacity for empathy. It’s where we experience the joy of being heard, of being understood.

But these days we find ways around conversation. We hide from each other even as we’re constantly connected to each other. 

It all adds up to a flight from conversation — at least from conversation that is open-ended and spontaneous, conversation in which we play with ideas, in which we allow ourselves to be fully present and vulnerable. Yet these are the conversations where empathy and intimacy flourish and social action gains strength. These are the conversations in which the creative collaborations of education and business thrive.”

If you’re not having regular one-on-one, face-to-face meetings with the most important people in your world, I encourage you and your team to start adding them to your weekly routine.

The people you lead and love want to work and live where they can create meaningful connections with people who value their unique talents and beliefs. They also have a strong need to be seen and heard, challenged and supported, cared for and trusted by their co-workers and family. Having good face-to-face conversations accomplishes those objectives, and they’re essential to improving the quality of your relationships and well-being.

So what stops leaders from having more meaningful one-on-one conversations? The common response is… “I don’t have enough time” but that’s not the real reason. Leaders know they’re in the relationship business and they always make time for people when they learn someone is upset or dealing with a difficulty in their personal or professional life. However, if they’re not aware someone is struggling or unhappy, they can justify making their projects a higher priority than people.

How many times have you been in a hurry as you walked through your office or home and hoped no one said “We need to talk”. It’s not that you don’t care, it’s just that you didn’t have the energy to listen to more problems, criticisms or complaints.

Instead of avoiding people, create a positive conversation culture. There is no reason that the words… “We have to talk” should always be a preamble to a negative story. You can transform your team and family quickly by focusing on what’s right instead of what’s wrong.

Here are 10 positive questions to stimulate your thinking about what to ask when you’re one-on-one with someone important to you.

  1. Who has been the most positive influence in your life?
  2. What did that person do to bring out the best in you?
  3. What do you do to bring out the best in others?
  4. What goal was the most meaningful and challenging for you to achieve?
  5. Why was that goal important to you?
  6. What’s an example of where someone gave you feedback that increased your confidence, competence and commitment to achieve a challenging goal?
  7. What’s working well for you right now at work/home?
  8. When have you felt most engaged with what you’re doing at work/home?
  9. What do you value most about the vision and mission of this organization?
  10. How would you like to develop and use your unique strengths to serve others this year?

If you start asking these kinds of questions each week, you’ll find the people in your world will be happier, healthier and more productive. You’ll also discover “We have to talk” can be the best 4 words in the English language.

Let’s get better. Together!

Give us a call at 513-528-9700 or contact me by email at jackie@talentmanagementllc.com to learn more.

Source: We Have to Talk, Bill Durkin, One Positive Place

To view previous stories, click here.

Jackie Messersmith is President and CEO of Talent Management LLC. Talent Management provides consulting services to small to mid-size businesses to put an employee engagement culture and talent strategy in place, and is the developer of Talent Snapshot®, an integrated, competency-based, online talent management solution. Jackie can be reached at 513-528-9700 or jackie@talentmanagementllc.com.